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Store: +353 667121337

Web Office: +353 667124122

Deliveries and Returns

Deliveries

Republic of Ireland and Northern Ireland

All orders with a value of €40 or more receive FREE DELIVERY WITHIN THE REPUBLIC and NORTHERN IRELAND. Deliveries under €40 are charged at a flat rate of €3 per order. 

UK

All orders with a value of €85 or more receive FREE DELIVERY WITHIN THE UK. Deliveries under €85 are charged at a flat rate of €8 per order.

Rest of World

Delivery to the rest of the world is available, shipping costs are automatically calculated when address is entered at checkout. Please email support@wbs.ie or call +353 (0)667124122 for further information.

All orders are dispatched within 1-4 working days and we strive to have all orders fulfilled within 4 working days. We cannot be held responsible for delays that may occur due to third party partners and do not refund postage costs if shoes are delayed.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase, walshbrothersshoes.ie will gladly refund, exchange or credit your purchase within 21 days of date shown on invoice. 

In order for goods to be refunded, exchanged or credited:
- Shoes must be unworn and only tried on when on carpet
- Shoes must be in their original condition
- Shoe must be returned in their original box
- All returns, exchanges and credits must be accompanied with the original receipt within one month of date shown on invoice.

Refunds are always processed within 1-5 working days of receiving the good/s at our Head Office using the original method of payment at the time of purchase.

Republic of Ireland & Northern Ireland

Goods to the value of €40 or over can be RETURNED FREE OF CHARGE in the Republic and Northern Ireland. To avail of this service all you need to do is email us at support@wbs.ie or call us on +353 667124122 and we can advise how goods can be returned.

Rest of World

Postage costs for returns on items which have no faults or defects are solely the responsibility of the client and walshbrothersshoes.ie cannot be held liable for any such expenses. Postage is non-refundable.

Goods to be returned / exchanged can be posted back to:
Walsh Brothers Shoes 
20 Bridge Street,
Tralee,
Co. Kerry,
Republic of Ireland

Note: We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of loss, theft or damaged goods during transit and we therefore advise you take out shipment registration and insurance with your postal carrier. Walshbrothersshoes.ie will not be responsible for parcels lost or damaged in transit if you choose not to insure.

You can also submit your complaint to an online dispute resolution process operated by the European Commission by clicking on this link

Exchange 

If you a wishing to exchange your purchase for another size or style, please send an email to support@wbs.ie letting us know what item(s) you require so that we can check availability and if available place them on hold for you. All items will be held for 7 days. If your return parcel and receipt have not been received by then the item(s) will be placed back on the shelf.