Returns & Refunds

At Walsh Brothers Shoes, we want you to shop with confidence. Whether you shop online or visit one of our stores, we aim to make returning an item as straightforward as possible.

This policy explains our returns procedures for online and in-store purchases. Nothing in this policy affects your statutory rights under Irish consumer law.

Online Purchases

We offer a 28-day returns policy on all eligible online purchases, including sale items.

Returning Your Order

If you wish to return an online order, please:

• Notify us within 28 days of receiving your order.
• Return the item(s) within 14 days of notifying us.
• Ensure items are unworn, unused and in a clean, resalable condition.
• Return all original tags with the item.
• Return footwear in its original shoe box and protective packaging wherever possible, as the shoe box forms part of the product.

You may inspect your purchase as you would in a shop. However, if an item has been handled beyond what is reasonably necessary to assess its nature, characteristics or fit, we may make a reasonable deduction from your refund where permitted by law.

Return Costs

A flat €5.00 return fee will be deducted from your refund when using our prepaid returns service for change-of-mind returns.

There is no return charge for faulty, damaged or incorrectly supplied items.

Refunds

Once your return has been received and inspected, your refund will be processed to your original payment method within 5–10 working days.

Where required by law, any applicable standard delivery charge paid with your original order will also be refunded.

In-Store Full Price Purchases

We are pleased to offer a 14-day goodwill returns policy on eligible full-price purchases made in-store.

To qualify for a return:

• Items must be returned within 14 days of purchase.
• Items must be unworn, unused and in their original condition.
• Original tags must remain attached.
• Footwear should be returned in its original shoe box.
• Proof of purchase is required.

Eligible items may be returned for a refund or exchange.

As change-of-mind returns for purchases made in-store are not a legal entitlement, this goodwill policy is offered by Walsh Brothers Shoes and does not affect your statutory rights.

In-Store SALE Purchases

We are happy to offer a 4-day goodwill returns policy on eligible sale items purchased in-store.

To qualify for a return:

• Items must be returned within 4 days of purchase.
• Items must be unworn, unused and in their original condition.
• Original tags must remain attached.
• Footwear should be returned in its original shoe box.
• Proof of purchase is required.

Eligible items may be returned for a refund or exchange.

This 4-day goodwill returns policy applies only to sale items purchased in-store.

Final SALE & Clearance Items

Items clearly marked as Final SALE or Clearance – No Returns are not eligible for change-of-mind returns under our goodwill policy.

This does not affect your statutory rights if goods are faulty, not as described or not fit for purpose.

Faulty, Damaged or Incorrect Items

If your purchase is faulty, damaged, not as described or not fit for purpose, please contact us as soon as possible.

Where your statutory rights apply, you may be entitled to:

• A repair
• A replacement
• A refund

For faulty or incorrectly supplied goods:

• We will refund any applicable standard delivery charge.
• We will cover the reasonable cost of returning the item.
• No €5.00 return fee will apply.

Contact Us

If you have any questions at all please don't hesitate to get in touch:

Email: support@wbs.ie
Phone: +353 667124122

Address:
Walsh Brothers Shoes
20 Bridge Street, Tralee,
Co. Kerry, Ireland
V92 WF66