Our Use of AI

At Walsh Brothers Shoes, we use AI tools in some areas of our business to help us work more efficiently and improve the content and information we provide to our customers.

We believe in being transparent about how we use technology.

We do not use AI to provide customer service or to pretend to be a member of our team. When you contact us during our opening hours, your enquiry is handled by a real member of the Walsh Brothers Shoes team.

Our website chat may display an automated message outside our opening hours and at weekends. This is simply to let you know when we are unavailable and does not replace our customer service team. Any enquiry requiring a response is dealt with by a real member of our team when we are available.

We are proud to combine useful technology with the personal service that has always been at the heart of our family-run business.

Where product imagery is AI-assisted, we label it on the image.

Technology can assist us behind the scenes. Our customer service remains human.